Frequently Asked Questions

General information on complaints

Please see our Refund & Returns Policy page for all the details!

Are there any reasons for delayed production and delivery?

After receipt of the order, we need approx. 3-4 working days for finishing and fulfilment. However, the production time can deviate in exceptional cases due to various factors: -The order is received after 3 p.m., so that production does not start until the following day. - The customer's delivery address is incomplete, so that the production time can only start after correction. - The print file has to be adapted - There are unexpected delivery bottlenecks of the raw material - The goods do not pass the quality control and have to be produced again - The order contains many (different) products and passes through several departments The delivery time within Germany is approx. 1-3 working days and for shipments to other European countries approx. 5-7 working days. Orders shipped worldwide currently have a delivery time of up to 2 months. We have no further influence on the shipping time.

What are your shipping rates?

Shipping rates are calculated at the check out progress as they depend on your delivery adress.